Last updated: 16 September 2025
This Privacy Policy explains how SoldItOut.store („we”, „our”, „us”) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
📋 1. Information We Collect
When you interact with our website, we may collect the following categories of information:
- Personal Identifiers: Your name, email address, billing and shipping address, and phone number.
- Financial Data: Payment information is processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store or have access to your full credit/debit card details on our servers.
- Commercial Information: Your order history, purchase records, and products you view or add to your cart.
- Technical Data: Your IP address, browser type and version, device information, time zone setting, and browsing behaviour on our site through cookies and similar technologies.
- Communication Data: Any correspondence when you contact our customer support.
🎯 2. How We Use Your Information (Our Legal Basis for Processing)
We will only use your personal data when the law allows us to. Our primary legal bases are contractual necessity, legal obligation, legitimate interests, and consent.
| Purpose of Use | Legal Basis (UK GDPR) |
|---|---|
| To process and deliver your order, including sending order confirmations and delivery updates. | Performance of a contract with you. |
| To manage payments, fees, and charges, and prevent fraudulent transactions. | Performance of a contract and our legitimate interest (to prevent fraud). |
| To manage our relationship with you, including providing customer support and notifying you about policy changes. | Performance of a contract, legal obligation, and legitimate interests (to keep our records updated). |
| To send you marketing communications about our products, offers, and news only if you have explicitly consented to this. You can opt-out at any time. | Consent. |
| To administer and protect our business and this website (e.g., troubleshooting, data analysis, system maintenance). | Legitimate interests (for running our business, network security) and legal obligation. |
| To use data analytics to improve our website, products/services, marketing, and customer experiences. | Legitimate interests (to define types of customers for our products, keep our site updated, and inform our marketing strategy). |
🤝 3. Sharing Your Information
We only share your data with trusted third parties and strictly for the purposes outlined in this policy:
- Payment Processors: Such as Stripe and PayPal, to securely process your payments.
- Shipping and Logistics Partners: Such as Royal Mail, DPD, or other couriers, to deliver your orders.
- IT and Service Providers: Including our website hosting provider, email service providers, and analytics platforms (e.g., Google Analytics), who act as data processors under our instructions.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers where necessary.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights.
We never sell your personal information to third parties for their marketing purposes.
🍪 4. Cookies and Similar Tracking Technologies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
For detailed information on the cookies we use and their purposes, please see our dedicated [LINK TO COOKIE POLICY].
📂 5. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required by UK tax law to keep basic purchase information (including Transaction Data) for 6 years after the end of the tax year of the transaction.
🛡️ 6. Your Data Protection Rights under UK GDPR
You have the following rights, which you can exercise free of charge:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (’Right to be Forgotten’): Request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: Request a temporary halt on processing your data in certain scenarios.
- Right to Data Portability: Request a transfer of your data to another service provider in a structured format.
- Right to Object: Object to processing based on our legitimate interests, including direct marketing.
- Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at support@solditout.store. We may need to request specific information from you to help us confirm your identity. We will respond to all legitimate requests within one month.
🔐 7. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These include:
- SSL Encryption on our website.
- Secure, accredited payment gateways.
- Restricted access to personal data on a need-to-know basis.
- Regular security assessments of our systems.
🌍 8. International Data Transfers
If we need to transfer your data outside the UK (for example, if our hosting provider or a supplier is based in the EU or USA), we will ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
🚫 9. Children’s Privacy
Our website is not intended for, and we do not knowingly collect data from, individuals under the age of 16. If you are a parent or guardian and believe we might have information about a child, please contact us immediately.
🔄 10. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated „Last updated” date. We will notify you of any significant changes by email or a prominent notice on our website.
📧 11. Contact Us & Complaints
If you have any questions about this policy or wish to exercise your rights, please contact us:
SoldItOut.store
Email: support@solditout.store
Address: 287 Wood Street, E17 3NL, London, UK